Terms of service

Bookzoo is a brand owned by Sargam International Trading company, proprietary firm.

The following Terms & Conditions are applicable when you transact/shop with us. By ordering with us you acknowledge that you have read, understood and agree to the terms & conditions.

Use of the website: You agree and undertake that you will not use the content in the website for any personal use or for any commercial purposes. You will not copy, re-publish, upload, post data available in the website anywhere else. You also agree to the below mentioned points with respect to website usage.

1. You will not attempt to gain unauthorised access to the any portion/feature of the website.
2. You will not probe the susceptibility of the website or any network connected to the website. You will also not breach the security or authentication process of the website.
3. You will not use the Website or any content of the website for any unlawful or prohibited purposes.
4. You will not buy the books from us and re-sell them.
5. If we find any of the customers are misusing our services, in terms of regular cancellation of the order, order not being accepted regulary, Bookzoo holds the right to cancel the orders from such customers.

Trademark: You will not use our brand name, brand logo on any other platform for any commercial purpose. 

Product: We sell used and new children & young teen books. In terms of Used books, we thoroughly check the quality of book, imperfections (wear & tear, marks, scribble) and upload the high-quality books. With reference to book description, we have made a sincere attempt to curate the information, it may not be accurate, complete, reliable and we do not hold any liability for this information.

Prices: All prices are in INR inclusive of all taxes, Prices are subjective to change without any prior information

Orders: You will order the books through our online payment gateway in our website. All orders are subject to acceptance by us. There may be instances wherein there may be error in the pricing, quantity, offers, during these scenarios we will either decline or cancel any orders that occurred through error, if the payment has happened for such transaction, it will be refunded. All books are subject to availability of stock, if the books are ordered and we do not have the particular book/books, we will reach out to you for substitution or refund.

Payment: Upon purchase of the book, you make an online payment either through debit/credit card or UPI options. Please note that we do not share any card details with others.

Shipping: We ship books within India only. Shipping charges are applied while you purchase the books online. Books will be shipped within 3 days of the order placed and you should be receiving the books within 1 week of dispatch. We will also share the tracking ID to track the order. In case books are not delivered, please contact us at  076193 00505/ info@bookzoo.in Subsequently we will work with the service provider and help in finding a resolution. Late delivery does not entitle you to cancel the order. 

If you receive books in damaged condition, we will refund the money or issue a credit note or replace the book with another one subject to you bringing this to our notice within 2 days of receipt of the book with proof of damage.

While shipping in case the pin code of the delivery location is not serviceable or if the shipping charges are too high, books will be shipped through India post, in such scenarios there will be delay in the delivery of books.

Return/Exchange: If you wish to exchange or return the books, we are happy to do so. You need to inform about this within 2 days of receipt of the book and books have to be in original condition. In case of exchange, applicable price difference has to be paid by the customer. 

Warranty: We do not provide any guarantee or Warranty of the books. Once purchased it is your responsibility to take care of the books

Alterations: We may alter our terms & conditions time to time and it will be displayed in our website. It will be your responsibility to go through the terms & conditions and abide by it.

Privacy Policy: We respect and value your privacy and appreciate the trust you have shown in us. Bookzoo is committed to ensure that your privacy is protected. Refer privacy policy for details about usage of customer information.

Laws: We are governed by Indian Law. Legal altercations if any will be in the jurisdiction of courts in Bangalore.

We believe that you will transact with us in good faith, trust & applicable laws. In case of breach, we have all rights to cancel the order and if paid, money will be refunded.